If you want to change any of the details of your booking we reserve the right to make an amendment charge as a contribution to our administrative expenses. All amendments must be notified to us in writing by the person who made the original booking. We reserve the right to make alterations to your booking if necessary. If alteration is necessary we will endeavour to make sure that changes are minor and we will advise you at the earliest possible date.
If a major change becomes necessary we will inform you as soon as is reasonably possible. A major change is one that involves a material change to the advertised tour, the time of departure or return by more than twelve hours, or offering accommodation with a lower official classification than advertised. When a major change occurs, provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements or cancelling your booking. We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
In the unlikely event that you have experience any problems, you should in the first instance report the matter to a representative of Amazing Italy Srl and should be reported within 15 days of travel date. If the matter is not then satisfactorily resolved please address any complaints to Amazing Italy Srl Via Riva Reno 122 40121 Bologna Italy.
Some of the tours may involve third parties whose terms and conditions apply. Some of the tours are also unescorted and while every effort has been made to provide the customer with a safe and enjoyable tour, Premium Tours Limited cannot accept responsibility for events beyond our control.
Personal insurance is not included. We advise that all customers should take out appropriate travel insurance.
Please note that date of departure and collection timings are subject to change or cancellation should unforeseen circumstances occur. Should you need to change your pick-up point this must be notified to us prior to this. You must not assume that you can go to another collection point. Please be on time as we cannot be responsible or liable for any loss or expense suffered.
Collection point Please wait by the concierge desk at your designated hotel unless otherwise stated. If you are unsure of where this is, it is your responsibility to find out. We are happy to provide advice however please call in advance (preferably the evening before a tour is due to depart).
We may at our discretion require a person to withdraw from any tour if we deem their conduct to be offensive or to cause annoyance to other passengers and we shall have no further liability for the carriage of such passengers. Passengers are advised that they need to return to a tour at the time stated by the guide. A maximum period of ten minutes will be allowed for late running passengers before the tour moves on.
Fitness to Travel
We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. If you have suffered from a serious medical condition recently, then you should consult with your Doctor about your fitness to travel.
Where a passport or visa is required it is your responsibility to ensure that all members of your party have valid passports and visas for your trip.
Accident or Loss
We accept no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employee's negligence, in which case our liability is limited to a maximum of the tour cost.
A person who is not a party to these terms shall not have any rights under or in connection with them.
These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with Italian law and the parties irrevocably submit to the exclusive jurisdiction of the court of Bologna IT.